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Dirty South TV is committed to ensuring satisfaction for all customers who purchase its memberships and products. As the leading music television network in the world, Dirty South TV relies on its Return and Cancellation Policy to help ensure this satisfaction.

Dirty South TV's Return Policy:


Our return policy for all Dirty South TV Products is as follows:

Dirty South TV will, at its discretion, allow for the return or replacement of any Product within 30 days from the date of purchase. For recurring billing Products, returns for more than one payment may be provided if requested within the standard 30 day return period.

Defining Returns and Cancellations


When a customer reaches us by phone or email, our first response is to assist in getting technical support or customer service for the customer for the Product that they purchased. However, in some cases a Product may be unsatisfactory to the customer for reasons completely beyond our control, in which case a return or a cancellation may be processed.

If a customer requests a return, the money for the requested transaction is refunded back to the customer minus any out-sourced handling fees.  If the return is for a recurring billing Product, then the return policy allows for the most recent payment to be returned. Multiple payment returns can be provided as long as they are within Dirty South TV's Return Policy.  A return on a recurring billing Product will also result in a cancellation.

If customers request a cancellation for their recurring billing Product, no future rebills will be charged to their account.  Cancellation will not generate a return - it will only stop any future rebills.

Details of Dirty South TV's Return Policy.


Customers requesting a return after 30 days will be directed to the Vendor for technical support or customer service. Vendors may request a return, on behalf of customers, of any purchase up to 30 days after the date of the customer's purchase.

Returns will only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for return. When a sale is returned, the customer receives a 85% refund. Payouts from that sale are debited back out of the corresponding Vendor and Affiliate accounts.

Our Vendors are not permitted to make any guarantee that conflicts with our return policy. If You find a Product sold through Dirty South TV with any warranty that conflicts with our return policy, please bring it to our attention so that we can take corrective action.


Reasons Why a Sale May Be Refunded.


Dirty South TV has every incentive to keep customers happy by providing the best customer service on the planet, quality Products and service. To ensure customer satisfaction, Dirty South TV reserves the right to reverse a sale, including but not limited to the following:

   * If the customer provides a valid reason for requesting a return within 30 days of purchase;
   * If the Vendor of the Product requests a return on the customer's behalf within 30 days of purchase if our customer service team confirms there is a valid reason for the return;
   * If the customer provides a valid report that the charge was fraudulent or unauthorized.
   * In order to comply with: credit card industry rules, ACH industry rules, PayPal terms of service, U.S. law, and requests from verified US judiciary or law enforcement agents; or
   * For any other reason Dirty South TV deems appropriate.
   * Please clearly understand that for our members, we have extremely expensive bandwidth cost's, that is unfortunately non-refundable."
     All 7 of our hosting companies cannot reverse monies back to us, so we will not have it to give back.

Dirty South TV Cancellation Policy

The customer may cancel a recurring billing subscription Products at any time. A cancellation means that no future rebills are charged to the customer's account. The cancellation of a recurring billing Product does not generate a refund.


Abuse of the Return Policy.

Customers requesting serial or repeated returns may be blocked from making further purchases.


Note to Dirty South TV members.

This Return and Cancellation Policy is part of, and incorporated within, the Dirty South TV Member Contract. As a condition of registering with Dirty South TV and using Dirty South TV's Services, You expressly acknowledge that You have read and understood this Return and Cancellation Policy and You agree to be bound by the terms and conditions contained within. If at any time You disagree with this Return and Cancellation Policy or any part of it, Your sole remedy is to cease all use of Dirty South TV's Services and terminate Your account. Please note, however, that any transactions which occurred prior to the date of such termination shall be governed and controlled in full by the terms of this Return and Cancellation Policy.
 

New To Dirty South TV?

Non-Subscribed members will have access to "Promotional Content" only, SUBSCRIBE TODAY and gain FULL access to Live Events and over 50 channels of archived footage currently and soon OVER 1,200 Channels!

How to Upgrade:
Once you create your free membership and you Log In (you won't see much until you Log In)--on the left side of "Sweet Home" you will see a little white box that you can use to upgrade your basic membership to a full membership through. All you have to do is put $12.00 USD into the box and then follow through with either a Pay Pal to Pay Pal or credit card/bank card to Pay Pal for a full 1 year membership. If you are a "Certified Music Support Company" or Organization-you can get The Biz Membership for $15.00 by following the same steps. The Biz has many other capabilities and Features.

Please let us know if you need any help finding your way around, or if you have any questions that we can help you with. If you're wondering what you can get into, well you can set up your profile, introduce yourself in the Shout Box or the forums, jump into a blog and sit back and enjoy a live music concert or 20,000.

 

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